I haven’t done much as a writer the past few weeks. To fund my writing career I'm working at Borders Books & Music as a supervisor, and recently as the point of contact for Educator and Business Services (Corporate Sales). This takes up most of my time and energy these days and it’s stressing me out. Working retail during the holidays is not my idea of a good time, and the brunt of the season hasn’t even hit yet. Can’t wait till it does…
Customers (in general) are so demanding and rude. It’s gotten to a point that I'm genuinely shocked if a customer is polite to me or my co-workers and thanks us for our help (and means it).
We have thousands of titles in our store, and they expect us to know every single one of them AND have automatic radar to where it’s hiding, even if it’s not in the section it’s supposed to be. They even expect us to know books that are not and have never been carried in the store.
They expect us to know what all of the book covers look like. (“I'm looking for this book… I don’t know the title or the author, but it has a blue cover…”).
They expect us to accept returns on books or DVD’s without a receipt, or receipts that are months old. One woman wanted to return a book because she didn’t like the ending! We’re not a library!
When we’re re-shelving and straightening sections of the store, we find erotica and sex books shoved into random sections – oddly enough, these are most found in the religious section and the kids’ section. I found a knife one day lying on the table in the kids’ section.
This list could go on for days. Next time I write about Borders, I want to write about a nice, friendly customer. I hope I don’t have to wait too much longer for that entry…